Privacy Policy

1. Introduction

Spergrisch Public Speaking Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spergrisch.com and use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Professional information (job title, company, industry)
• Course enrollment and progress information
• Payment and billing information
• Communication preferences
• Feedback and testimonials (with your consent)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Login credentials and account activity

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our educational services
• Processing course enrollments and payments
• Communicating with you about courses and services
• Sending newsletters and marketing communications (with consent)
• Analyzing website usage to improve user experience
• Compliance with legal obligations
• Protecting against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing and communication
• Website hosting and analytics
• Customer support services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and employee training
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising

6.2 Managing Cookies

You can control cookies through our cookie banner and your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights

Under Canadian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal of Consent: Withdraw consent for certain uses
• Complaint: File a complaint with privacy authorities

To exercise these rights, contact us at [email protected]

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Course and enrollment data: 7 years after completion
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Support communications: 3 years

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Privacy Authority

If you are not satisfied with our response to your privacy concerns, you may contact the Office of the Privacy Commissioner of Canada: